We’d Love to Hear From You

Hey there! We’re PetFlext, and honestly, we’re not just another faceless online store. Our journey started when our founder, a lifelong pet lover, got frustrated with the lack of quality pet products online. So, we decided to change that—one wagging tail at a time.

Fun fact: Our founder still reads every single email that comes in. Yeah, even the ones with adorable pet photos (which we secretly love). So, don’t hesitate to reach out—we’re all ears!

Get in Touch

Whether you’ve got a question, a suggestion, or just want to share a funny story about your fur baby, we’re here for it. Here’s how you can reach us:

• Address: 2815 Kembery Drive, Chicago, IL
• Email: [email protected] (We usually reply within 24 hours—unless our office dog steals the keyboard.)
• Phone: +1 773-814-6731 (Monday–Friday, 9am–6pm PST)

Prefer live chat? Look for the little bubble in the corner—our team’s online and ready to help during business hours.

Your Voice Matters

Here’s the thing: We don’t just sell pet products; we build relationships. Last month, a customer’s feedback led us to redesign our best-selling leash—and sales jumped by 30%. So, yeah, your two cents? Worth way more.

Not sure if your message is “important enough”? Trust us, it is. Whether it’s a tiny hiccup with your order or a big idea for our next product, we want to hear it all.

A Little Extra

P.S. If you’re wondering why we’re called PetFlext—it’s a mix of “pet” and “flexible.” Because let’s face it, pet parents need to be ready for anything. (Like that time a customer’s parrot learned to unzip our treat bags. True story.)

P.P.S. Our team’s favorite emails? The ones that start with “You won’t believe what my cat/dog/ferret just did…” Seriously, keep ’em coming.