At www.petflext.shop, we prioritize your privacy as much as you care for your pets. Trust is the foundation of our relationship with customers, and we are committed to transparently handling your personal data. This policy outlines how we collect, use, and protect your information to ensure a secure and personalized shopping experience.

We gather two types of data: automatically collected information (e.g., IP address, device type, browser details, and cookies) and user-provided details (e.g., name, email, shipping address, and payment information during checkout). Interaction data, such as product views or wishlist items, helps us refine our services.

Your data enables seamless order processing, personalized product recommendations (like matching PETFLEXT accessories to your preferences), and efficient customer support. We also analyze trends to improve our website functionality and marketing strategies—always with your interests in mind.

Cookies enhance your browsing experience by remembering cart items or login sessions. Analytical cookies (e.g., Google Analytics) help us understand how users navigate our site, while targeted ads may showcase relevant products (think "Pleated Wraps" or "Stacking Rings" based on past visits). You can manage cookie preferences via your browser settings.

We employ industry-standard encryption (SSL/TLS) for transactions and restrict internal data access to authorized personnel only. Regular security audits and compliance with PCI-DSS standards ensure your payment details remain protected against unauthorized access.

Trusted partners—like payment gateways (Stripe, PayPal) and shipping carriers (FedEx, DHL)—receive only necessary data to fulfill orders. Advertising platforms may use anonymized data for retargeting. We vet all third parties for GDPR and CCPA compliance.

You have the right to access, correct, or delete your data. To exercise these rights or report concerns, email us at [email protected]. We respond within 48 hours and never discriminate against privacy requests.