At PETFLEXT, we prioritize efficient and reliable shipping to ensure your carefully selected items arrive in perfect condition. Our team processes orders within 1-2 business days, followed by meticulous packaging tailored to protect delicate or specialized products. Whether you're ordering essentials for your furry companions or accessories to elevate their comfort, our logistics network ensures timely delivery with minimal environmental impact.

Processing typically takes 1-2 business days (excluding weekends/holidays). Delivery timelines vary based on your location and selected shipping method. Domestic orders generally arrive within 5-15 business days after dispatch, while international shipments may require additional transit time due to customs clearance. Seasonal peaks may occasionally extend these estimates, but we proactively communicate any significant delays.

We offer tiered shipping options to balance speed and affordability:

Standard Shipping ($15): 10-15 business days for orders under $60
Free Table Rate Shipping: 5-10 business days for orders totaling $60+

These rates apply to most product categories, though oversized items may incur supplemental charges clearly displayed during checkout.

We currently ship to 30+ countries across North America, Europe, and select Asian markets. Some remote locations (e.g., islands, military bases) may have restricted access or require extended delivery times. During checkout, our system automatically validates your address against real-time carrier limitations. For specific regional inquiries, contact our support team before placing your order.

Within 24 hours of dispatch, you'll receive a confirmation email containing:

- Your unique tracking number
- Direct links to carrier tracking systems
- Estimated delivery windows

For consolidated shipments, individual tracking updates may appear sequentially as packages progress through our fulfillment network.

While 98% of deliveries arrive as scheduled, unforeseen circumstances like extreme weather or customs inspections may cause delays. If your tracking shows no movement for 7+ business days or the estimated delivery date passes without updates, please contact [email protected] with your order number. Our team will initiate carrier investigations and, if necessary, expedite replacements for lost packages per our Satisfaction Guarantee.

International customers are responsible for any customs fees, taxes, or import duties levied by their local authorities. These charges vary by country and product category, typically calculated based on declared value. We recommend consulting your national postal service or customs office for specific rates. PETFLEXT cannot prepay or reimburse these fees, nor can we underdeclare package values as this violates international trade laws.